ntensify the "TRA" their efforts at the level of consumer protection for the various services in the telecommunications sector, in the light of agreement to this effect with two cellular "Alpha" and "mother. T. C", under the memorandum of understanding signed previously with the Ministry of Communications, in a regulatory context will take shape later on more accurate after the approval of the Shura Council's international "system of Consumer Affairs," which was adopted by the Board of Directors on June 19 (June 2009), and established a clear mechanism for filing complaints before the Commission and the companies that provide services, in addition to the "Charter of the rules of the provision of services value-added, which the Commission intends to send it to the Shura Council for consultation.
Officials say the body that "the system of Consumer Affairs" will become effective after review of the Shura Council, when it was published in the Official Gazette, although the address down the complaints of citizens and institutions, in collaboration with the Directorate of Consumer Protection in the Ministry of Economy and Trade, which make consumers their complaints via the hotline of the Department, but referred to the Commission, pursuant to the memorandum of understanding.
Fairly, it works the regulator to resolve these complaints, in coordination with service providers and those who send Amaagathm during a maximum period of 48 hours. In the light of this approach, the Commission stresses that it has succeeded already solving many of the complaints during the last period.
Explanation for the image of this fact, the Board points to some of the complaints dealt with by the practice, in a form that contains several examples, give an idea of the nature of the complaints and how to solve:
[Re-added service providers to consumers instead of intelligence every time he did not know in advance where the consumer price of the service, and made promises of official commitment to the Charter to provide value-added services.
[Objected to operators of cellular phone networks, hackers, who send messages are not identical with the regulations in force, and through coordination with international operators.
[Resolve complaints about billing with relevant service providers.
[Raise complaints about the quality and the quality of the service, to service providers.
[Internet service providers to address the problems of delay in installation of Internet digital highway, and send a clarification to their customers in relation to the overall attraction of the various presentations.
Says board member and president "of the Information and Consumer Affairs" in the body, the pros Ajam, the consumers of telecommunications services, have become available to them an integrated and clear to deal effectively with complaints that they get out, and strength of a new system and staff at a good level of training, are ready to receive complaints and to answer any queries regarding telecommunications services.
Free Phone Spy DownloadShows that the consumer protection at the forefront of the priorities of the Commission's work, specifically the "unity of Information and Consumer Affairs", which has laid the legislative regulatory framework, and working on the translation of this approach practical steps. All this in order to activate the protection of the rights of consumers of telecommunications services from fraud and exploitation, as one of the most important consumer protection objectives which seek to achieve the cooperation with all stakeholders in the public and private sectors.
She also says that "the system of consumer affairs" when issued in final form, it will become a binding service providers, although it complies with the "Consumer Protection Law" and the rest of the systems and regulations relevant to other Lebanese.
The "Charter of the rules to provide value-added services," worked by the Authority in the light of the many complaints received regarding the services, SMS services and "premium", and its aim is the protection of consumers of telecommunications services with value-added, and the responsibility of service providers in ensuring that the content and promotional activities and employment that they provide to consumers consistent with this Charter.
Also, for the memorandum of understanding with the Ministry of Economy and Commerce, said Ajam It establishes, in collaboration with the Directorate of Consumer Protection, a common database, to deal with complaints quickly and effectively. And includes the establishment of a hotline to receive complaints in the Directorate (1739), and resolved in coordination with the Authority and under its supervision and within the directives and regulations in force. Then she pointed out that the authority in an ongoing dialogue with the group of the Directorate's work to secure better working conditions and success in dealing with complaints incoming connections, as in the case of permanent focal with providers of telecommunications services in general, and with my company "Alpha" and "mother. T. C" Almchglten cell phone in particular, to resolve complaints within 24 hours upon receipt.
Consumer Affairs System
